Privacy Policy

1. Who We Are

Evolve With AI is a brand operated by Trimax Solutions Pty Ltd (ABN 17 117 952 431), a company registered in New South Wales, Australia. We provide AI strategy, automation consulting, and digital transformation services to businesses.

2. Information We Collect

We collect personal information that is necessary to provide our services and communicate with you. This may include:

• Identity information: First name, last name, job title, organisation name
• Contact information: Email address, phone number, business address
• Business information: Industry, company size, AI readiness responses (via our Discovery Audit)
• Usage data: Pages visited, time on site, browser type, and device information (collected via cookies and analytics tools)

We do not collect or store payment card details. All payment processing is handled securely by third-party providers (Stripe and/or Square).

3. How We Collect Information

We collect information through:

• Our Discovery Audit form and contact forms on the website
• Discovery Call bookings via third-party scheduling tools
• Email communications and direct client engagement
• Cookies and analytics tools when you browse our website
• Payment platforms (Stripe / Square) during service purchases

4. How We Use Your Information

Your personal information is used to:

• Respond to enquiries and deliver our services
• Send your personalised AI Readiness Summary following the Discovery Audit
• Schedule and manage Discovery Calls and client engagements
• Process payments and issue invoices
• Send relevant communications, updates, and marketing content (with your consent)
• Improve our website, services, and user experience
• Comply with legal and regulatory obligations

5. Cookies & Analytics

Our website uses cookies and third-party analytics tools (such as Google Analytics) to understand how visitors interact with our site. This data is aggregated and used to improve our website experience.

You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

6. Third-Party Service Providers

We use trusted third-party platforms to operate our business. These may include:

• Payment processing: Stripe, Square
• CRM & client management: Third-party CRM platforms
• Email marketing: Email marketing platforms (e.g. Mailchimp or equivalent)
• Analytics: Google Analytics or equivalent
• Scheduling: Third-party booking tools (e.g. Calendly or equivalent)

These providers are carefully selected and are required to handle your data securely and in accordance with applicable privacy laws. We do not sell your personal information to any third party.

7. Data Storage & Security

Your personal information is stored securely using industry-standard measures. We take reasonable steps to protect your data from unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data may be stored on servers located in Australia or overseas (depending on the third-party platforms used). Where data is transferred overseas, we take steps to ensure it is handled in accordance with the Australian Privacy Principles.

8. Marketing Communications

We may send you marketing emails or updates about our services if you have provided consent or have an existing relationship with us. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us via our website.

9. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

10. Retention of Data

We retain personal information for as long as necessary to provide our services and meet legal obligations. When data is no longer required, it is securely deleted or de-identified.

11. Children's Privacy

Our services are directed at businesses and professionals. We do not knowingly collect personal information from individuals under the age of 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically.

13. Complaints

If you have a concern about how we have handled your personal information, please contact us in the first instance via the Contact page on the Evolve With AI website. We will respond within a reasonable timeframe. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Contact

For any privacy-related enquiries or to exercise your rights, please contact us via the Contact page on the Evolve With AI website.