Privacy Policy

1. Who We Are

Evolve With AI is a brand operated by Trimax Solutions Pty Ltd, based in Sydney, NSW. We provide AI strategy, automation build services, and productivity training to Australian SMEs.

2. Information We Collect

We collect personal information necessary to provide our services, including:

• Identity & Contact: Name, email, phone, organisation.
• Business Insights: Responses from our AI Discovery Audit and readiness assessments.
• AI Interaction Data: Logs and transcripts from your interactions with our AI assistants (e.g., "Maxi AI").
• Usage Data: Browser type, IP address, and website interaction via cookies.

3. How We Use Your Information

• To deliver consulting services and personalised AI roadmaps.
• To improve our AI models and assistants (using anonymised data where possible).
• To process payments via third parties (Stripe/Square).
• To comply with legal obligations in Australia.

4. Artificial Intelligence & Data Processing

• No Training Policy: Unless explicitly agreed upon for a custom project, we utilise enterprise-grade AI APIs (such as OpenAI API or Anthropic API) which, by default, do not use customer data to train their global models.
• Automated Processing: We may use AI to process your data to provide insights. You acknowledge that AI processing is a core part of our service delivery.
• Maxi AI Logs: Interactions with our website chatbot are recorded to provide support and improve the assistant's accuracy.

5. Cookies & Analytics

We may use cookies and similar technologies to operate our website and understand how it is used. This may include analytics tools such as Google Analytics, which may collect information such as your IP address, device information, browser type, pages visited, and time spent on pages. You can control or disable cookies through your browser settings. If you disable cookies, some website features may not function as intended.

6. Disclosure to Third Parties

We do not sell your personal information. We may share data with:

• AI Model Providers: To process your requests (e.g., OpenAI, Anthropic).
• SaaS Partners: CRM systems, scheduling tools, and payment processors (Stripe/Square).
• Legal Requirements: If required by law or to protect our legal rights.

7. Overseas Data Disclosure (APP 8)

Our AI service providers (e.g., OpenAI, Microsoft, Anthropic) may store and process data on servers located outside of Australia, primarily in the United States. By using our services, you consent to this overseas disclosure. We take reasonable steps to ensure these providers maintain high standards of data security.

8. Marketing Communications & Opt-out

We may send you marketing and promotional communications where permitted by law (including the Spam Act 2003 (Cth)). You can opt out at any time by using the unsubscribe link in our emails or by contacting us using the details in the Contact section below.

9. Data Retention

We keep personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Children's Privacy

Our services and website are not directed to children under 18. We do not knowingly collect personal information from individuals under 18.

11. Data Security

We implement industry-standard security measures. However, no internet-based system is 100% secure. We cannot guarantee absolute security of data transmitted to or from our AI tools.

12. Your Rights

Under the Privacy Act, you have the right to access, correct, or request the deletion of your personal information. Contact us via our website to exercise these rights.

13. Complaints

If you have a privacy concern, please contact us first. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when published on our website, and we will update the "Last updated" date above.

15. Contact

If you have questions about this Privacy Policy or would like to access, correct, or delete your personal information, contact us at [email protected].